1. About Housing Buddy

Housing Buddy India is a service platform operated by NHTPL Management Consultants. Housing Buddy provides service coordination, domestic-help and manpower placement support, candidate registration and matching, customer and candidate management, communication, operational administration, and related services.

The Housing Buddy Central Operations & Placement CRM is an internal business system used to manage customers, candidates, requirements, matching, communications, deployments, payments, reports and related operational records.

2. Acceptance of Terms

These Terms apply to users of our websites, applications, forms and services, including clients, candidates, visitors, authorized business users and other persons interacting with Housing Buddy.

If you do not agree with these Terms, you should not use the applicable service or application.

3. Eligibility and Authority

You represent that the information you provide is accurate to the best of your knowledge and that you have the legal capacity and authority to use the applicable service. Business users must have authority to act for the organization or person they represent.

4. Services and Matching

Housing Buddy may collect service requirements and candidate information and use those details to identify potentially suitable matches. Matching, recommendations, shortlists, interviews, trials and deployment are subject to availability and operational feasibility.

A match or shortlist is not a guarantee that a candidate will be selected, remain available, perform a particular task, or satisfy every preference. Final selection and engagement decisions remain with the relevant client, subject to applicable law and the specific service agreement.

5. Candidate Information and Verification

Candidates may be asked to provide identity, contact, experience, availability, skills, references, photographs, documents and other information relevant to registration or placement.

Where verification services are offered, Housing Buddy may conduct or coordinate reasonable verification processes. Verification does not constitute an absolute guarantee of a person's future conduct, performance, suitability, health, financial position, or continued availability.

6. Client Responsibilities

Clients are responsible for:

• providing accurate and complete requirements;
• providing a safe and lawful working environment;
• treating candidates fairly and respectfully;
• complying with applicable employment, wage, tax, safety and other laws;
• making agreed payments on time;
• not requesting unlawful discrimination or prohibited services;
• not misusing candidate information or contacting candidates for unrelated purposes without appropriate authorization.

7. Candidate Responsibilities

Candidates are responsible for providing truthful information, attending agreed interviews or trials, communicating availability accurately, following lawful client instructions, maintaining professional conduct, and informing Housing Buddy of material changes affecting a placement.

Providing false documents, materially misleading information, impersonation, fraud, harassment, theft, threats, or other serious misconduct may result in suspension, rejection, removal from the platform or other lawful action.

8. Fees, Payments and Taxes

Applicable registration fees, placement/service charges, plan fees, security deposits, candidate salaries, taxes and other charges will be communicated through the relevant quotation, invoice, plan, order, agreement or service communication.

Unless a separate written agreement states otherwise, fees already paid for a service are subject to the applicable refund, cancellation, replacement and service terms communicated at the time of purchase or engagement.

Users are responsible for providing correct payment information and completing payments through the payment methods made available by Housing Buddy or its authorized payment providers.

9. Deployment, Trial and Replacement

Deployment timelines and replacement entitlements vary by service, location, role, availability and the applicable plan or agreement. Any stated timeline is an operational target unless expressly guaranteed in writing.

Where a replacement is included, it applies only according to the applicable plan or written service terms. A replacement entitlement does not automatically create an entitlement to a cash refund.

10. Communications and Electronic Records

Housing Buddy may communicate with users by email, telephone, WhatsApp, SMS, web forms or other available channels. Users consent to receiving service-related communications through the contact information they provide, subject to applicable law.

Electronic records, confirmations, acknowledgements, invoices and communications may be retained for operational, accounting, security, compliance and dispute-resolution purposes.

11. Google and Gmail Integration

The CRM may provide an optional Google/Gmail integration. Use of this integration requires the user to authorize access through Google's OAuth process.

The Google integration is subject to the permissions displayed by Google and granted by the user. Housing Buddy will use authorized Google data only for the applicable CRM functions and as described in our Privacy Policy.

Users may disconnect an authorized Google account where the application provides that functionality. Continued use of Google services is also subject to Google's own terms and policies.

12. Account Security

Users are responsible for keeping passwords, access codes and authentication information confidential. Users must not share credentials or attempt to access accounts, records or functions that they are not authorized to access.

Housing Buddy may suspend or restrict access where reasonably necessary to protect users, data, systems or business operations.

13. Confidentiality and Personal Data

Users must handle personal information received through Housing Buddy only for legitimate and authorized purposes. Candidate documents, contact details, references, identity information and internal records must not be copied, published, sold, redistributed or misused.

Our handling of personal information is described in the Housing Buddy Privacy Policy.

14. Prohibited Conduct

Users must not:

• use the platform for unlawful, fraudulent or abusive activity;
• attempt unauthorized access to systems, accounts or records;
• upload malware, malicious code or harmful files;
• scrape, copy or commercially exploit the database or profiles without authorization;
• misrepresent identity, authority, qualifications or experience;
• harass, threaten, exploit or discriminate unlawfully against another person;
• circumvent agreed fees or intentionally bypass Housing Buddy after receiving a candidate or service through the platform where a non-circumvention obligation applies.

15. Intellectual Property

Unless otherwise stated, Housing Buddy websites, software, layouts, text, graphics, logos, trademarks, databases, workflows and original content are owned by or licensed to Housing Buddy/NHTPL Management Consultants and are protected by applicable intellectual-property laws.

Users receive a limited right to access and use the service for its intended business or personal purpose. No ownership rights are transferred.

16. Third-Party Services

Housing Buddy may rely on third-party providers for hosting, payment processing, email, Google services, communications, analytics, infrastructure or other functions. Third-party services may have their own terms and privacy policies. Housing Buddy is not responsible for independent changes or failures of third-party services outside its reasonable control.

17. Availability and Changes to Services

We may modify, suspend or discontinue features, pages or services where reasonably necessary for maintenance, security, business operations, legal compliance or product development. We will make reasonable efforts to maintain service continuity but do not guarantee uninterrupted availability.

18. Disclaimers

To the maximum extent permitted by applicable law, Housing Buddy provides matching, coordination and operational services based on information available to it and does not guarantee a particular hiring outcome, candidate performance, continued availability, service result, or uninterrupted operation.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Housing Buddy shall not be liable for indirect, incidental, special, consequential or punitive losses arising from use of the platform or services, including losses caused by events outside our reasonable control.

Where liability cannot be excluded, it will be limited to the extent permitted by applicable law and the applicable written service agreement.

20. Force Majeure

Housing Buddy will not be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, epidemics, government restrictions, strikes, transport disruption, network or infrastructure failures, cyber incidents, third-party service outages, civil disturbances or other comparable events.

21. Suspension and Termination

We may suspend or terminate access where a user materially breaches these Terms, provides fraudulent information, threatens security, misuses personal data, engages in unlawful conduct, or otherwise creates a material risk to Housing Buddy or another user.

Termination does not automatically remove obligations that by their nature should continue, including confidentiality, payment obligations, intellectual-property restrictions, privacy obligations and dispute-related provisions.

22. Complaints and Dispute Resolution

Users should first contact Housing Buddy so that an issue can be reviewed and resolved through an internal complaint or service-resolution process.

Where a separate written agreement contains specific dispute-resolution, mediation, arbitration or jurisdiction provisions, those provisions will apply to the extent legally enforceable.

23. Governing Law and Jurisdiction

Unless a separate written agreement provides otherwise, these Terms are governed by the laws applicable in India. Subject to applicable law and any valid arbitration or dispute-resolution agreement, courts having appropriate jurisdiction in India may have jurisdiction over disputes arising from these Terms or the services.

24. Changes to These Terms

We may update these Terms when our services, technology, business practices or legal requirements change. The updated version will be published on this page with a revised “Last updated” date. Continued use of the service after an update may constitute acceptance to the extent permitted by applicable law.

25. Contact

This page is the public Terms of Service for Housing Buddy India and its related web and CRM services. Where a customer or candidate has accepted a separate written agreement, quotation, plan, placement agreement, service agreement or other specific terms, those terms may supplement or govern the relevant transaction to the extent stated in that document.